Client Policies

(Effective 12/12/2022)

  • Session Format

    • Private:  55-minutes in length for full or 30-minutes for half sessions; format of your choice

    • Semi-Private: 

      • 55-minutes in length; preset format; based on the needs of both participants

      • In the event that one client is planning to be absent from the session, and has provided the required 24-hours notice, the remaining client will be charged for the private session or given the option to cancel outside of the 24-hour window without charge

      • If one client cancels within the 24-hour window, the remaining client will be charged the semi-private rate for the private session

    • Group: 

      • Three to four participants on a regular basis; 55-minutes in length in a preset format.  If the scheduled Group consistently has just two participants, the Trainer may ask that the remaining participants convert the slot to a Semi-Private session with the applicable rate change. 

    • Class: 

      • Held in a preset format and number of weeks.  Duration of the class session and the length of each class will be presented in advance.  Make up classes are not always offered. 

      • Spots in classes are reserved in advance with prepayment; refunds are not given within 7 days prior to the start of the session.  Drop-ins are permitted when space allows.

    Cancellation

    • Cancellations via phone call to your Trainer are required 24 hours prior to the start of your session in order to not be charged 100% of the session rate.

    • Due to potential complications, email or text notifications are insufficient for cancellation unless your Trainer acknowledges receipt prior to the appropriate window. 

    Reservation and Payment

    • If you have not been consistent with attendance for your reserved time, the slot may be offered to another client, at the discretion of PhysiCore Trainers and Owner. 

    • If you plan to be out for more than 14 days, your preferred time is not guaranteed upon your return. We will do our best to find an equally suitable time and day for you upon your return. You are also welcome to continue paying for your preferred slot during your absence.

    • Checks and cash are preferred; we also accept Visa, MasterCard, Discover and Amex. 

    • A credit/debit card must remain on file and authorized for late cancel and no-show billing.

    • Credit/debit cards will be automatically charged on the 10th day of the following month for overdue invoices, even when a check is normally provided.

    Studio Closure and Coverage

    • Our studios are open by appointment only. 

    • You will be notified of closures due to Holidays and inclement weather. 

    Etiquette

    • Please remain in the lobby or hallway until your Trainer retrieves you for your session.

    • Please do not begin any exercise, including warming-up, while outside of the suite.

    • Please be respectful of other tenants in the building with your cell phone usage and conversations.

    Thank you for your support!