Client Policies

Clean. Private. Professional.

The advantages of the PhysiCore personal training studio.

  • Professional grade STOTT Pilates apparatus
  • Commercial personal training equipment
  • Lots of extra toys like bands, balls and dumbbells
  • Complimentary towel usage
  • Thick, comfortable mats for your use
  • Antiseptic cleaning of all equipment between sessions
  • And probably most importantly…
    It’s You and the Trainer. No other clients in the studio.
    A truly private training experience.

Session Format

  • Private:  
    • Private sessions are 55-minutes in length for full or 30-minutes for half sessions, in the format of your choice. 
  • Semi-Private: 
    • Semi-Private sessions are 55-minutes in length, in a preset format, based on the needs of both participants. 
    • If one partner is consistently absent from scheduled sessions, the PhysiCore trainer may ask the remaining partner convert the slot to a private session with the applicable rate difference applied, unless the partner is present. 
    • A Semi-Private session becomes established by regular attendance by both participants for 4 or more consecutive weeks.  After that time, if a partner plans to miss a session, as long as the remaining participant is open to another partner for that session, the semi-private rate will be charged.  
  • Group: 
    • Group sessions consist of three to five participants on a regular basis and are 55-minutes in length in a preset format.  If the scheduled Group consistently has just two participants, the PhysiCore trainer may ask that the remaining participants convert the slot to a Semi-Private session with the applicable rate change. 
  • Class: 
    • Class sessions consist of four or more participants in a preset format.  Duration of the class session and the length of each class will be presented in advance.  Make up classes are not always offered.  Spots in classes are reserved in advance with prepayment and refunds are not given within 7 days prior to the start of the session.
  • Cancellation
    • Cancellations via phone call to your trainer are required 12 hours prior to the start of your session in order to not be charged 100% of the session rate.
    • Due to potential complications, your email or text notification is not sufficient for cancellation unless received and acknowledged by your trainer prior to the appropriate window. 
  • Refunds
    • Refunds are given with a physician’s note (minus a 5% processing charge), stating you are unable to continue with any fitness or wellness program
    • We will also place unused funds “on hold” for a maximum of 30 days, for any reason, and try our best to place you in your preferred training slot upon your return. 
  • Reservation and Payment
    • If you do not commit to your scheduled sessions with payment, or have not been consistent with attendance for the reserved time, the slot may be forfeited, at the discretion of PhysiCore staff. 
    • If you plan to be out for more than 14 days, we suggest that you pay 50% of your session fee in order to secure your slot(s).  Otherwise, your preferred time is not guaranteed when you return.
    • Checks and cash are preferred, although we also accept Visa, MasterCard, and Discover. 
    • A credit/debit card must remain on file and authorized for late cancellation and no-show billing.
  • Studio Closure and Coverage
    • Our studios are open by appointment only. 
    • You will be notified of closures due to Holidays and inclement weather. 
    • If your trainer is unavailable for your scheduled session at any time, every attempt will be made for coverage by an experienced PhysiCore instructor.

Arrive no sooner than 5 minutes prior to your scheduled time and use only the waiting area and restroom until your trainer is ready for you to begin.  Please do not begin any exercise, including warming-up, prior to the start of your session.

Please feel comfortable speaking with us for a mutually beneficial relationship

We appreciate you and your business. Thank you so much for joining us! Small businesses prefer cash, checks, or debit.